Orphaned Escalation

Escalation processes lack designated ownership for resolution. When no single role is accountable for closing an escalated issue, handoffs multiply and resolution delays compound.

## Trigger Signals

• No single role owns escalation resolution
• Handoffs multiply without closure
• "Who's responsible for this?" asked repeatedly
• Issues age in queues without movement

## Why It Persists

Assigning ownership means assigning accountability. Diffuse ownership protects everyone. The cost is externalized to whoever raised the issue.

## Common Misdiagnosis

• "We need a better ticketing system"
• "People aren't following up"
• "Communication is the problem"
• "We need clearer SLAs"

## Cost of Ignoring

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.

• No single role owns escalation resolution
• Handoffs multiply without closure
• "Who's responsible for this?" asked repeatedly
• Issues age in queues without movement

## Why It Persists

Assigning ownership means assigning accountability. Diffuse ownership protects everyone. The cost is externalized to whoever raised the issue.

## Common Misdiagnosis

• "We need a better ticketing system"
• "People aren't following up"
• "Communication is the problem"
• "We need clearer SLAs"

## Cost of Ignoring

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.

Assigning ownership means assigning accountability. Diffuse ownership protects everyone. The cost is externalized to whoever raised the issue.

## Common Misdiagnosis

• "We need a better ticketing system"
• "People aren't following up"
• "Communication is the problem"
• "We need clearer SLAs"

## Cost of Ignoring

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.

Escalation processes exist without designated ownership for resolution. No single role is accountable for closing escalated issues, so handoffs multiply and resolution delays compound.

## What It Looks Like In the Wild

Escalation processes lack designated ownership for resolution. When no single role is accountable for closing an escalated issue, handoffs multiply and resolution delays compound.

## Trigger Signals

• No single role owns escalation resolution
• Handoffs multiply without closure
• "Who's responsible for this?" asked repeatedly
• Issues age in queues without movement

## Why It Persists

Assigning ownership means assigning accountability. Diffuse ownership protects everyone. The cost is externalized to whoever raised the issue.

## Common Misdiagnosis

• "We need a better ticketing system"
• "People aren't following up"
• "Communication is the problem"
• "We need clearer SLAs"

## Cost of Ignoring

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.

• "We need a better ticketing system"
• "People aren't following up"
• "Communication is the problem"
• "We need clearer SLAs"

## Cost of Ignoring

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.

Issues age without movement. Escalation becomes performative—visible motion without actual resolution. Trust in the process erodes.